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The engineers at Xykon recognize that in order for new technology to add value, it must be applicable to our client’s business processes while being elegant and simple to use at the same time.
 
We Integrate Online Systems, Architect Database Networks, Customize Applications, Design Software, and Manage Hosting.
 
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Linux Support Specialist

Job Title: Linux Support Specialist
Location: Philadelphia, PA, USA
Job Type: Full-Time

Job Responsibilities:

* Provide direct technical support to customers
* Document internal and external customer and partner interactions and resolutions in the existing knowledge based system
* Use knowledge based tools to diagnose and resolve product technical issues for customers within predefined SLA timeframes
* Take ownership of escalated service requests
* Handle urgent issues from system engineers in the field

Skills:

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